1. Conditions and restrictions on the provision services
Geographical scope: we only provide services within the country.
Holidays will be specifically announced on the official fanpage of poseidoncruise.net
2. Cancellation policy
Normal hour cruise ticket
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Cancellations made more than 4 days prior to the departure date will incur a 50% total price.
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Cancellations made 2 to 4 days prior to the departure date will incur a 70% total price.
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Cancellations made within 2 days of the departure date are non-refundable.
Fireshow hour ticket and ticket with dinner (Combo ticket)
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Cancellations made more than 5 days prior to the departure date will incur a 50% total price.
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Cancellations made 3 to 5 days prior to the departure date will incur a 70% total price.
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Cancellations made within 3 days of the departure date are non-refundable.
Tickets for holidays and special festival events.
- Cancellations made more than 30 days prior to the departure date will incur a 50% total price.
- Cancellations made 10 to 29 days prior to the departure date will incur a 70% total price.
- Cancellations made within 9 days of the departure date are non-refundable.
Note: The cancellation deadline is calculated based on 7:00 PM.
In the event that the cruise is suspended due to force majeure reasons such as rain, storms, strong winds, technical issues, or requests from the city authorities and relevant government agencies, the cruise operator will provide a full refund of the ticket amount to guests.
3. Obligations of the website poseidoncruise.net and customers during the transaction
a. Obligations of the website poseidoncruise.net
- Providing the correct service.
- Providing the correct number of services.
- Contact customers directly when problems arise such as: insufficient or no goods or services.
b. Customer obligations
- Provide complete information for the website poseidoncruise.net to provide services such as: email, phone number.
- Notify the website poseidoncruise.net when problems arise such as: canceling services. Changing information such as email, address, phone number, etc.
